Our policies

1. 01

   Undelivered items

   If we cannot deliver your order and it stays with us for more than 3 days, a $25 holding charge is added to the bill.

2. 02

   Not home? Choose a safe spot

   Tell us a safe place at your home where we can leave your laundry if you are out. We message you as soon as it has been dropped off.

3. 03

   If we damage something

   If we damage an item, we refund up to twice the price of your order, depending on how many items are affected.

4. 04

   Reporting damage

   Report and show us any damage within 12 hours of receiving your laundry so we can put it right.

5. 05

   Pressing and hanging

   Items for pressing or hanging should be packed in their own bag or container, separate from your wash.

Questions about any of this? Get in touch before you book and we will talk it through.